Mediwise Pharmacy is committed to your privacy. Read our customer Privacy Policy for a clear explanation of how we collect, use, disclose, transfer, and store your information.
Personal information is data that can be used to identify or contact a single person.
Some services on this website require us to collect personal information from you. To comply with the Data Protection Act (GDPR), we have a duty to tell you how we store the information we collect and how it is used. Any information you do submit will be stored securely and will never be passed on or sold to any third party. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.
User Anonymity and Your Personal Information
Log files are maintained and analysed of all requests for files on this website’s web servers. Log files do not capture personal information but do capture the user’s IP address, which is automatically recognised by our web servers.
Aggregated analysis of these log files is used to monitor website usage. These analyses may be made available to Mediwise Pharmacy staff and partner agencies to allow them to measure, for example, overall popularity of the site and typical user paths through the site.
Except as stated already, Mediwise Pharmacy will make no attempt to identify individual users who are not logged in to our website. You should be aware, however, that access to web pages will generally create log entries in the systems of your ISP or network service provider. These entities may be in a position to identify the client computer equipment used to access a page. Such monitoring would be done by the provider of network services and is beyond the responsibility or control of Mediwise Pharmacy.
Mediwise Pharmacy will make no attempt to track or identify individual users, except where there is a reasonable suspicion that unauthorised access to systems is being attempted. In the case of all users, Mediwise Pharmacy reserves the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorised access to computer systems or resources operating as part of Mediwise Pharmacy web services.
As a condition of use of this site, all users must give permission for Mediwise Pharmacy to use its access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorised access.
All log file information collected by Mediwise Pharmacy is kept secure and no access to raw log files is given to any third party.
Use of Cookies
This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties. Cookies and technologies help us better understand user behaviour, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non‑personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
How Do I Change My Cookie Settings?
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Contact Forms
When you submit a contact form to us we collect your name, email address, telephone number and on occasions date of birth so that we can correspond with you. We will only correspond with you regarding your original enquiry. Your data is only used for the original purpose, and never added to any mailing or marketing lists.
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
Ordering Your Prescriptions Online
When you use our services, some of the information we collect may be about your health and include data from NHS bodies such as your GP or hospital. We understand the sensitivity of this information and will only use it to provide you with these services and fulfil our legal obligations to the NHS or similar bodies.
As a healthcare provider, we’re regulated by bodies including the GPhC and NHS England. Both of whom may set out requirements which we need to comply with when processing personal data, including timescales for keeping data, reporting requirements and professional codes of practice. Where we provide NHS services, we’re required to comply with NHS Information Governance requirements. One of the requirements is to complete an Information Governance Toolkit which is used to report compliance to a set of information, protection and governance standard to the NHS.
Where we’re contracted to provide a service to, or on behalf of, the NHS or an individual NHS Trust or body, we’ll use your personal data to help us meet our contractual requirements to that body.
Dispensing prescriptions
The information we hold on your personal medical record is used only to enable us to dispense your prescription legally, safely and to fulfil our requirements to you and the NHS. As mentioned above, we may use your address and contact details with your consent to search across our other systems. You’ll always be asked for your consent to this and your consent can be withdrawn at any time.
Can I opt out of this?
No, if you request Mediwise Pharmacy to carry out this service we need to use this information to dispense your prescription safely and legally.
Summary Care Record
This is only used with your consent and in emergencies.
Prescription Detail
We’ll never use information about your prescriptions for marketing, although we may use it to let you know about services we provide that might be useful and relevant to you when you come into our pharmacy. For example, when you collect a prescription a Mediwise Pharmacy pharmacist might ask if you’d like to take advantage of our New Medicines Service, a Medicines Use Review or other similar services that may be relevant and useful to you.
These services are voluntary, but if you choose to use them we’ll need to ask you some health-related questions in order to fulfil our contractual obligations with the NHS. The information you give us will only be shared with the relevant NHS bodies and we won’t use it for any other purpose.
The Personal Data We Collect
In order to provide the services you require you may provide us with:
- your name
- NHS number
- gender
- date of birth
- home address
- delivery address
- e-mail address
- telephone number
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
Mediwise Pharmacy
32 Brighton Road
Salfords
Redhill
Surrey
RH1 5BX
Mediwise Pharmacy has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
This privacy policy was last updated on 22/09/2020.